Informativa sulle spedizioni

Shipping Policy

Processing Time: All orders are prepared and processed within 1–2 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
Delivery Times:
- Germany: Delivery typically takes 2–4 business days.
- International: We ship to selected European countries. Delivery times for these destinations will be calculated at checkout based on the specific location.

Shipping Costs: Shipping charges are calculated and displayed at checkout.
Non-Refundable Shipping: Please note that original shipping costs are non-refundable.
Tracking: Once your order is processed, you will receive an email notification containing your tracking number to monitor your package's status.

European Union (EU) Shipments: Since we operate from Germany, all orders shipped to countries within the European Union are subject to the EU Single Market rules. There are no customs duties or additional import taxes for customers residing in EU member states.
International Shipments (Outside the EU): For orders shipped to countries outside the European Union, your order may be subject to import duties, taxes, and customs fees imposed by the destination country.
- These additional charges for customs clearance are the sole responsibility of the recipient.
- Refusal to Pay Customs: If a customer refuses to pay the required import duties, taxes, or customs fees, the package may be held or returned to us by the carrier. In such cases, no refund will be issued, as the customer is responsible for complying with the import regulations of their destination country.
- Prestige Toys has no control over these charges; we recommend contacting your local customs office for further information before placing your order.

Address Accuracy: Please ensure your shipping address is correct before finalizing your order, as we are not responsible for packages delivered to incorrect addresses provided by the customer.
Shipping Delays: While we strive to ensure timely delivery, Prestige Toys is not responsible for delays caused by the carrier, customs, or other factors outside our reasonable control.